Omg! Backup Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VHD Builder software and services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, company name when you purchase or activate a license
- Payment Information: Processed securely through third-party payment processors (we do not store credit card details)
- Support Communications: Information you provide when contacting customer support
1.2 Automatically Collected Information
- License Activation Data: Machine ID (hardware hash), hostname, operating system information, IP address
- Usage Data: Software version, activation status, validation timestamps
- Website Analytics: Browser type, pages visited, time spent on site (via standard web analytics)
2. How We Use Your Information
We use the information we collect to:
- Process and validate software licenses
- Prevent unauthorized use and license fraud
- Provide customer support and technical assistance
- Send important product updates and security notifications
- Improve our software and services
- Comply with legal obligations
3. Hardware Binding and Machine ID
To prevent unauthorized license sharing, VHD Builder generates a unique Machine ID based on your computer's hardware (CPU, disk, and motherboard identifiers). This Machine ID is:
- Generated locally on your computer
- Hashed using SHA-256 encryption before transmission
- Used solely for license validation
- Not used to track your activity or identify you personally
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:
- Service Providers: Third-party companies that help us operate our business (payment processors, hosting providers) under strict confidentiality agreements
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your information:
- Encrypted transmission of license data using HTTPS/TLS
- Secure storage of activation records
- Regular security assessments and updates
- Limited employee access to personal information
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Backup Data
Important: VHD Builder is a local backup solution. Your backup files (VHD/VHDX) are stored entirely on your local systems or network locations. We do not have access to, store, or transmit your backup data. You maintain complete control over your backup files.
7. Data Retention
- License Data: Retained for the duration of your license plus 7 years for legal and accounting purposes
- Support Communications: Retained for 3 years
- Analytics Data: Aggregated and anonymized after 2 years
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Objection: Object to processing of your information
- Data Portability: Request transfer of your data to another service
To exercise these rights, contact us at privacy@omgllc.io
9. Children's Privacy
VHD Builder is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
10. International Users
Our services are operated from the United States. If you are located outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the software. Continued use of VHD Builder after changes constitutes acceptance of the updated policy.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
13. Contact Information
For questions or concerns about this Privacy Policy or our data practices, contact us at:
Omg! Backup Solutions
OMG LLC
Email: privacy@omgllc.io
Support: support@omgllc.io
14. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or shared
- Right to opt-out of sale of personal information (we do not sell personal information)
- Right to deletion
- Right to non-discrimination for exercising CCPA rights
15. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation including the rights listed in Section 8 above. Our lawful basis for processing includes:
- Contract performance (license validation)
- Legitimate interests (fraud prevention, service improvement)
- Legal obligations (record keeping)